What's the difference between the TrailLink website, the Unlimited subscription, and the TrailLink app?
TrailLink website: A signature endeavor of Rails-to-Trails Conservancy is TrailLink.com, which provides a searchable database of more than 40,000 miles of trail around the country. Registration for the TrailLink website is free and allows you to:
TrailLink app: TrailLink now has an iPhone app available in the App Store and an Android app available in the Google Play Store. These apps offer all of the features of TrailLink.com in an easy-to-use format for mobile devices. They also provide the ability to purchase and download offline maps for offline and waypoints for use out on the trail. The TrailLink app itself, as well as your first trail map download in the app, are free.
TrailLink Unlimited: In addition to all of the basic features of TrailLink.com, the TrailLink Unlimited annual subscription allows you to download an unlimited number of maps (40,000 miles of trail maps) for offline use in the iPhone or Android apps, or in GPS units plus access tens of thousands of waypoints & Google Places for trail-side businesses. It also provides the ability for you to create your own custom digital trail guides and custom routes on the website. The cost is $29.99 per year.
Does an RTC membership include TrailLink Unlimited?
No, RTC membership is a tax-deductible donation that not only helps support the mission of Rails-to-Trails Conservancy, but entitles the donor to benefits such as an RTC t-shirt and a subscription to our quarterly Rails to Trails magazine. TrailLink Unlimited is a digital product that we are offering for sale to help support the expansion of the TrailLink platform, including website and app development.
How do I download the TrailLink app?
The TrailLink iPhone app is available in the iTunes store. The TrailLink Android app is also available in the Google Play Store.
How do I download an offline trail map in the TrailLink app?
The TrailLink app itself, as well as your first trail map download in the app, are free. You only need to register or login with your TrailLink account to redeem and download your free trail map. After you redeem your first free map, a map upgrade screen will automatically appear for TrailLink Unlimited, a subscription for $29.99 per year, which not only allows you to download unlimited maps for offline use in the TrailLink app or GPS units, but also provides the ability for you to create your own custom digital trail guides and custom routes on TrailLink.com.
What devices are compatible with the TrailLink mobile app?
The TrailLink app is designed primarily for the iPhone and Android mobile phones for use out on the trail, but can also be installed on an iPad or Android tablets if the devices have the latest operating system installed.
I downloaded my free offline map in the TrailLink app, but can't find it. Where is it?
Once your free offline map is redeemed and downloaded, you should be able to access the trail map screen in the TrailLink app and open the Offline map layer on the map detail screen.
I want to use my Unlimited subscription to download map data to my GPS device. What is the file type for TrailLink maps?
The file type for TrailLink map downloads is .GPX and includes the trail line and amenity waypoints.
How do I download TrailLink maps into my GPS device?
Downloading a TrailLink map into a GPS device is a two-step process:
How do I create a custom guidebook in TrailLink?
To use the custom guidebook feature, you must first have a TrailLink Unlimited subscription. Once you are logged in to TrailLink, here are the steps for creating your custom guidebook:
What happens if I don’t cancel my Unlimited subscription before it is set to renew?
If you do not cancel your Unlimited subscription at least 24 hours before it is set to renew, it will renew automatically, and you will be billed to the payment method originally entered during the purchase of your subscription.
How do I turn off auto-renew on my Unlimited subscription?
Although a subscription to Unlimited is set to renew automatically on an annual basis, you can cancel your subscription at any time. Depending on where your subscription was purchased (i.e., either through our website or through our mobile app) there are different ways to cancel your Unlimited subscription.
To cancel your TrailLink Unlimited subscription if it was purchased directly through our website, first ensure that you’re signed into your TrailLink account via a laptop or PC. Once signed in, click the My Profile hyperlink from the My TrailLink drop-down menu. Once there, click Account Settings, then click the Manage My Subscriptions button at the bottom of the page. From there, click the pop-up message “Continue to Rails-to-Trails,” sign into your account again, and make any changes to your subscription. You can also email us at TrailLinkSupport@railstotrails.org or by us calling toll-free at (866) 202-9788.
If your subscription was purchased through our mobile application on either your iOS or Android device, you will need to cancel your subscription directly through your device. To do so, please follow the instructions in the corresponding link below depending on which device you have:
How to cancel your TrailLink Unlimited subscription via an iOS device
How to cancel your TrailLink Unlimited subscription via an Android device
If I cancel my TrailLink Unlimited subscription, will all the trail maps that I downloaded disappear from my phone?
Yes, you will no longer have access to offline maps once you cancel your Unlimited subscription.
How do I delete My TrailLink account?
There are two ways to delete your TrailLink account: in our app and on our website.
To delete your TrailLink account via your TrailLink smartphone app, first, ensure you are logged into your account. From there:
To delete your account via the TrailLink website, again, ensure you are properly logged into your account. From there:
How do I reset my TrailLink password?
Go to the Forgot Password page on TrailLink.com and enter your email address. You'll be emailed a link to change your password. Note that the link will expire a few hours after it's sent, so if you see an error message when you click the link, go back to the Forgot Password page and begin the process anew. Note that passwords are case sensitive and must be a minimum of 8 characters.
I didn't receive the reset password email. What should I do?
Please click here to initiate the password reset process. Once on the password reset webpage, enter your email address in the Email field, then click Reset Password.
How do I change my TrailLink username?
Please contact us at TrailLinkSupport@railstotrails.org if you'd like to change your username.
The TrailLink website won't recognize my email address. What should I do?
If your email address has recently changed, or you have more than one email address (such as a work email and a personal email), try logging in with your old or alternate email address. Once you log in, you'll be able to update your email address in your TrailLink profile. If that doesn't work, please contact TrailLinkSupport@railstotrails.org for assistance.
My email address has changed. How do I update my contact information?
You can update your contact information in the TrailLink settings screen. First log in with your username and password. Once logged in, click on "Settings" at the top of the TrailLink homepage, then make the change to the email address listed for you. When finished, click the "Save profile" button at the bottom of the screen.
I'm logged in to TrailLink, but it keeps asking me to reset my password when I try to view a map. What should I do?
Try clearing out the cache and cookies in your internet browser, then log in again. You should be able to find instructions for clearing your browser's cache and cookies in your browser's Help menu at the top of your screen. Instructions for a variety of internet browsers can also be found online.
When I try to use TrailLink, I get an error message that says I need to activate my account, but I haven’t received the activation email. What should I do?
Send an email to TrailLinkSupport@railstotrails.org, letting us know that your TrailLink account needs to be activated. We can activate your account manually, then you’ll be all set to access the website.
The buttons on TrailLink are being unresponsive. What should I do?
The Internet Explorer version 11 update is not working properly with TrailLink.com. Specifically, the problem lies with JavaScript, which our website buttons use. If you're using that internet browser, please add our site to IE 11's "Compatibility View Settings," which should resolve any problems with our website buttons not working. The instructions for doing so can be found online. Alternatively, you can use TrailLink.com in other internet browsers that are compatible with our site.
I'm an RTC member, but I can't log in to TrailLink; why?
Your RTC online membership credentials are different than our TrailLink website credentials. Therefore, the login that you use for our member website (railstotrails.org) doesn't provide access to TrailLink.com. To obtain login information for TrailLink, simply fill out the brief online registration form.
Does my donation allow me access to TrailLink?
Thank you for your support! Your donation entitles you to all the member benefits that the Rails-to-Trails Conservancy has to offer. However, since the TrailLink registration process is different than the RTC membership process, you'll need to register for TrailLink separately. To obtain a login for TrailLink, you will need to complete this brief online registration form.
How do I print the map I see on TrailLink?
Go to the File menu of your internet browser (upper left-hand corner) and select Print. This will print what is currently shown on your screen. You can zoom in and out of the map and then click Print again to print different sections of the map.
When I'm viewing a trail map, how do I see where any nearby trails are?
When viewing a trail's map on TrailLink, you can see nearby trails by checking the box for "Nearby Trails" in the Map Legend. The nearby trails will then appear on the map; uncheck the box in the legend to remove them from the map.
How do I obtain directions to a trail?
Visit the trail's page on TrailLink and click the trail's green "View Map" button. In the trail's map, click on any of the marked waypoints along the trail (the white round bubbles) that are closest to where you want to access the trail. When you click on the waypoint, a box will come up asking for the address of where you're coming from; enter a street name or address of your starting point, then select your mode of transportation (i.e., Driving), and click the green "Get Directions" button. Written turn-by-turn directions for how to get from there to the waypoint will appear, as well as a blue line in the map marking the route.
How do I find out what the distances are between waypoints on your trail maps?
When you’re looking at a trail map on TrailLink, you can click on any of the waypoint symbols (such as for parking or trailheads) and a “Get Directions” pop-up window will appear; enter a start/end point (such as a street intersection or major landmark like a park) and then select your mode of travel as “Bicycling.” Turn-by-turn directions as well as the mileage between the two points will then appear.
I'm planning a long-distance trip across the country. How can I plan my route using TrailLink?
You can use our national map to see how trails link up across the country to plan your route. To do so, go to TrailLink.com and click on "Explore Trails" in the top menu, then click "Browse the Map." Our national map will come up centered on Washington, DC, but you can zoom out to see trails in other areas. At first, the map will only be populated with circular icons that you can click to find more information about a particular trail. To view all the trail routes in the national map, click the green "View All Trail Paths" button in the lower right corner of the map. The trail routes will then appear as red lines.
If you only want to see certain types of trails, such as only rail-trails or only paved trails, click the "Filter results by" button directly above the map, then check the box for whichever filters you want to apply to your search.
Additionally, you may wish to explore our Hall of Fame rail-trails, many of which are quite long.
How do I save trail information?
To use TrailLink's "Save to My Trails" feature, you must first be logged on to the website. Next, navigate to the trail that you're interested in and click the "Save to My Trails" link. The trail will then be saved in your TrailLink profile.
To access the trails that you've saved, navigate to your TrailLink profile by clicking on "Settings" at the top of the TrailLink homepage. Once you're in your profile, you can click the "My Trails" tab to view all the trails that you've saved; click on any trail in the list to navigate directly to that trail page.
Once I’ve completed a trail, how do I mark it as completed within my account?
To mark a trail as being completed, you must first be logged in your TrailLink account on either our website or mobile application. Next, navigate to the trail that you've recently completed and click the Complete button housed within the green banner. The trail will then be saved in your TrailLink profile as completed.
To access your list of completed trails within the website, click the My Trails hyperlink from the My TrailLink drop-down menu. From there, click My Completed Trails to view your current list.
To access your list of completed trails within our mobile application, tap the heart icon on the bottom banner of the app, then tap Completed to view your current list.
I don't want to see all of the waypoints marked on the trail map; how do I get rid of them?
To suppress the waypoint symbols that appear on TrailLink maps: In the Map Legend on the left-hand side of the map, simply uncheck the boxes for any symbols that you do not wish to appear.
I don't see a trail that I know about listed on TrailLink. How do I suggest it for your website?
We welcome suggestions of trails to add to TrailLink! Please use our online trail submission form to do so. (Note that you will have to be logged on to the website to use the form.) Trails must meet certain standards to be included on TrailLink; these criteria are listed on the right-hand side of the submission form. For example, we're looking for multi-use trails that accommodate a variety of trail-goers; hiking-only trails will not be accepted. Trails must be a minimum length of 0.5 mile and we prefer trails with a fully developed surface, rather than rough-hewn dirt footpaths or single-track mountain biking trails.
Once the form is submitted, it typically takes staff about 2 weeks to process the submission and post the trail to TrailLink. If you have any questions about the process, please contact TrailLinkSupport@railstotrails.org for assistance.
How do I submit an updated trail description?
Submitting a trail description change can only be completed via our website. To complete this process, first make sure you are logged into your TrailLink account. Then navigate to the trail’s profile page. Once there, scroll down to the Trail Description section associated with the trail in question—this section is located directly under the trail photo section. From here, click the Suggest an Edit hyperlink located on the right side of your screen directly under the “Have anything to add about this trail?” header.
From that point, you will have the ability to make edits to the current trail description, preview the edited description, and submit it. Your submission will then be reviewed by our TrailLink Team, and the description will be updated soon thereafter. If a member of our TrailLink Team has any questions, they will reach out for further information.
The map, surface type, and/or parking information for a trail is incorrect. How do I go about editing this information?
To update this information, please email us at traillinksupport@railstotrails.org with the trail name as it appears on TrailLink as well as the updates to the trail’s profile. A member of our team will review your inquiry and make the necessary changes to the trail’s profile.
I tried to submit a trail photo online, but it's not going through. What should I do?
Most often when photo submissions do not go through, it's because its file size is too large. Acceptable file types: jpg, gif, png, bmp, heic. File must be less than 20MB. The minimum image dimensions are 1000x390 pixels.
Also note that photos are not automatically accepted for publication on TrailLink. They are manually reviewed by TrailLink staff during normal business hours, so there will be a delay between the time that you submit your photo and when it appears online.
